About Our Certified Problem Solving & Decision Making Course

Time Training Center’s 5-day, 30-hour Certified Problem Solving & Decision Making Course equips you with the tools, techniques, and structured approaches needed to analyze challenges, develop creative and rational solutions, and make decisions that drive positive outcomes. Effective problem solving and sound decision making are critical capabilities in today’s fast-paced, complex, and often ambiguous business environment, and this course emphasizes a balanced integration of analytical thinking, creativity, and proven frameworks such as the Kepner-Tregoe method, root cause analysis, and lateral thinking.

You will learn how to distinguish between symptoms and root causes, apply decision-making models under pressure, and generate practical, innovative solutions. Through interactive discussions, real-world case examples, and applied exercises, the course ensures participants leave with the capability to approach problems methodically and lead decision-making processes with confidence and precision.

Upon successful completion, you will attain recognition as Certified Problem Solving & Decision Making professionals equipped to navigate complexity, implement effective solutions, and lead organizational change with clarity and confidence.

Certified Problem Solving & Decision Making Course Objectives

Upon successful completion of this Certified Problem Solving & Decision Making course, participants will be able to:

• Attain the knowledge and capabilities required to qualify as a Certified Problem Solving & Decision Making professional upon successful completion of the program
• Build and expand critical thinking, structured decision making, and creative problem solving skills
• Apply rational and systematic approaches to analyze and solve business problems
• Utilize both traditional and creative tools for identifying root causes and generating effective solutions
• Practice key methods and frameworks such as the Kepner-Tregoe model, five-why analysis, and cause-and-effect diagrams
• Employ creativity and lateral thinking as essential business tools
• Strengthen the ability to lead and facilitate collaborative team decision-making processes
• Develop confidence in using analytical tools to support data-driven decisions
• Recognize common mental blocks and overcome them to foster innovative thinking
• Design personal action plans for applying course techniques in real work scenarios

Who Should Attend Our Certified Problem Solving & Decision Making Course 

This course is highly beneficial for professionals who seek to enhance their ability to solve problems and make informed decisions, including:

• Managers and Team Leaders
• Department Heads and Supervisors
• Business Analysts and Consultants
• Project Managers and Coordinators
• Operations and Process Improvement Professionals
• Strategy and Planning Officers
• Professionals responsible for solving recurring operational issues
• Individuals preparing for leadership or decision-making roles

Certified Problem Solving & Decision Making Course Training Methodology

We employ a comprehensive and applied learning strategy, integrating theory with real-world implementation:

• 30% Conceptual Learning: Expert-led sessions on catalytic theory and engineering principles
• 20% Interactive Workshops: Group exercises, presentations, and technical discussion forums
• 30% Case-Based Learning: Industry-specific examples and troubleshooting scenarios
• 20% Technology Integration: Digital tools, simulations, and catalyst modeling applications

Note: Instructors may adjust the training approach to fit technical requirements or participant engagement levels.

Certified Problem Solving & Decision Making Course Instructor

Our courses are delivered by highly qualified instructors with extensive experience in both industry and academia. With decades of hands-on expertise across a wide range of technical disciplines, our instructors are dedicated to providing high-quality, impactful training that equips participants with practical knowledge and skills they can immediately apply. Full instructor profiles are available upon request.

Certified Problem Solving & Decision Making Course Fees

The course fee includes the following:

• Course Materials: Comprehensive participant materials, including lecture notes, slides, and case study documents. (Tablet or IPAD)
• Coffee/Tea: Provided on arrival and during morning and afternoon breaks to keep participants refreshed.
• Buffet Lunch: Served daily to ensure participants have an opportunity to network and recharge during lunch breaks.

Certified Problem Solving & Decision Making Course Outline

Module 1: Foundations of Problem Solving and Decision Making

• Pre-test assessment of existing knowledge
• Understanding problems, problem-solving, and decision-making
• Exploring the connection between problem-solving and decision-making
• Applying the helicopter view for holistic analysis
• Introducing the six-step problem-solving model
• Techniques for effective team-based problem solving

Module 2: Structured Problem Solving Frameworks

• Differentiating symptoms from root causes
• Writing precise and actionable problem statements
• Recognizing problems using systematic methods
• Clarifying problems with six critical diagnostic questions
• Implementing the Kepner-Tregoe rational process

Module 3: Root Cause Analysis and Problem Diagnostics

• Conducting effective root cause analysis
• Applying the five-why technique
• Using cause-and-effect (Ishikawa/fishbone) diagrams
• Distinguishing corrective and preventive actions
• Prioritizing causes with Pareto analysis

Module 4: Decision-Making Tools and Models

• Defining characteristics of sound decision-making
• Using the How-How method for implementation analysis
• Completing decision analysis worksheets
• Incorporating data, experience, and risk evaluation
• Facilitating team-based decision-making and consensus

Module 5: Creative Thinking and Innovative Solutions

• Leveraging creativity as a core problem-solving asset
• Applying lateral thinking to explore new possibilities
• Identifying and overcoming mental blocks to creativity
• Conducting effective brainstorming sessions
• Utilizing the Six Thinking Hats for diverse perspectives

Module 6: Action Planning and Certification Preparation

• Integrating tools and frameworks into real-world practice
• Working through applied scenarios and group exercises
• Building a personalized problem-solving toolkit
• Creating an action plan for workplace implementation

Module 7: Capstone and Assessment

• Review of Core Topics and Key Learnings
• Final Group Discussion and Q&A
• Competence Validation Exam
• Certificate Presentation

Course Completion Certificate

Upon successfully completing the Certified Problem Solving & Decision Making Course at Time Training Center, you will receive an official Course Completion Certificate. This certificate recognizes your ability to analyze challenges, make informed decisions, and apply structured problem-solving strategies to achieve organizational success.