About Our Office Management and Administration Course

Time Training Center’s 5-day, 30-hour Office Management and Administration Program equips you with the essential skills, knowledge, and competencies required to manage and support modern office environments effectively. 

This program drives efficiency and professionalism by providing a structured foundation in all key areas of office operations, from document handling to managing meetings, projects, and workflow coordination. It explores the latest administrative practices, digital tools, organizational structures, and communication techniques to help you perform their duties with confidence and precision.

This comprehensive training aligns with global best practices in office administration, catering to both aspiring and experienced professionals. Whether you are preparing for roles such as administrative assistants, personal assistants, or office managers, or are currently engaged in such roles and seeking structured growth, the program strengthens their capabilities in communication, team dynamics, business etiquette, time and stress management, and office systems. By the end of the course, you will be fully prepared to handle routine administrative tasks as well as higher-level office coordination responsibilities efficiently, confidently, and with a strong professional impact.

Office Management and Administration Course Objectives

Upon successful completion of this Office Management and Administration course, participants will be able to:

• Develop organizational skills essential for efficient office administration
• Enhance interpersonal and communication abilities for effective stakeholder engagement
• Apply professional business and telephone etiquette in various office interactions
• Understand and contribute to basic accounting, human resources, and project management functions
• Manage office supplies, records, and databases using structured and automated systems
• Plan and organize meetings, travel, and events in a professional business setting
• Improve time and stress management for increased productivity and well-being
• Demonstrate foundational knowledge of leadership, team building, and personal development in an administrative role

Who Should Attend Our Office Management and Administration Course?

This course is highly beneficial for professionals involved in office administration and management functions, including:

• Administrative Assistants and Executive Assistants
• Office Managers and Coordinators
• Personal Assistants and Secretaries
• Front Desk and Reception Personnel
• Project Assistants and Event Coordinators
• Entry-level professionals seeking a structured foundation in office operations

Office Management and Administration Course Training Methodology

We employ a comprehensive and applied learning strategy, integrating theory with real-world implementation:

• 30% Conceptual Learning: Expert-led sessions on catalytic theory and engineering principles
• 20% Interactive Workshops: Group exercises, presentations, and technical discussion forums
• 30% Case-Based Learning: Industry-specific examples and troubleshooting scenarios
• 20% Technology Integration: Digital tools, simulations, and catalyst modeling applications

Note: Instructors may adjust the training approach to fit technical requirements or participant engagement levels.

Office Management and Administration  Course Instructor

Our courses are delivered by highly qualified instructors with extensive experience in both industry and academia. With decades of hands-on expertise across a wide range of technical disciplines, our instructors are dedicated to providing high-quality, impactful training that equips participants with practical knowledge and skills they can immediately apply. Full instructor profiles are available upon request.

Office Management and Administration  Course Fees

The course fee includes the following:

• Course Materials: Comprehensive participant materials, including lecture notes, slides, and case study documents. (Tablet or IPAD)
• Coffee/Tea: Provided on arrival and during morning and afternoon breaks to keep participants refreshed.
• Buffet Lunch: Served daily to ensure participants have an opportunity to network and recharge during lunch breaks.

Office Management and Administration Course Outline

Module 1: Introduction to Business and Management

• Pre-test assessment of existing knowledge
• What is business?
• Nature and Characteristics of Business
• Objectives of Business
• What is Management
• Objectives and Functions of Management
• Levels of Management
• Managerial Skills

Module 2: Business Environment and Organizational Structures

• Internal Business Environment
• External Business Environment
• Line Organisation
• Functional Organisation
• Line and Staff Organisation
• Committee Organisation
• Matrix Organisation

Module 3: Office Administration Fundamentals

• Role and Responsibilities of an Office Administrator
• Required Skill Set and Competencies
• Office Automation Tools
• Records and File Management
• Inventory and Supplies Management

Module 4: Business Communication

• Communication Process and Types
• 7 Cs of Effective Communication
• Listening Skills and Barriers to Communication
• Business Writing and Report Writing
• Conducting Effective Meetings

Module 5: Presentation and Interpersonal Skills

• Key Skills for Effective Presentations
• PowerPoint Techniques
• Structuring and Delivering Content
• Building Professional Relationships
• Understanding Boss-Subordinate Dynamics

Module 6: Team Building and Leadership

• What Makes a Team
• Stages of Team Development
• Characteristics and Benefits of Effective Teams
• Assertiveness and Conflict Resolution
• Leadership Styles and Characteristics
• Levels of Leadership

Module 7: Business Etiquette and Customer Interaction

• Cross-Cultural Business Etiquette
• Telephone and Mobile Etiquette
• Handling Business Calls Professionally
• Taking and Leaving Voice Mail Messages
• Dealing with Customer Grievances
• Building Business-Customer Relationships

Module 8: Time and Stress Management

• Common Time Wasters and Personal Energy Cycles
• Time Prioritization Techniques and Tools
• Types and Causes of Procrastination
• Strategies to Overcome Procrastination
• Causes and Types of Stressors
• Stress Management Techniques
• Chair Yoga and Workplace Relaxation

Module 9: Personal Development and Professional Image

• Professional Grooming Standards
• Building Self-Esteem
• Conducting a Personal SWOT Analysis
• Resume Writing Techniques
• Interview Handling Skills

Module 10: Event and Travel Management

• 5 Cs of Event Management
• Principles of Administrative Planning for Events
• Managing Logistics and Scheduling
• Arranging and Coordinating Business Travel

Module 11: Project Management Basics

• Definition and Characteristics of a Project
• Role and Responsibilities of a Project Administrator
• Phases of the Project Management Process
• Key Aspects of Managing Projects in Office Settings

Module 12: Basic Accounting and Human Resources Functions

• Accounting Concepts for Office Administrators
• Petty Cash Handling and Simple Budgeting
• Budget Components and Tracking
• Issuing Invoices and Handling Credit/Debit Notes
• Importance and Objectives of Human Resource Management
• Key HR Functions and Structure of HR Departments
• Roles and Responsibilities of HR Managers

Module 13: Capstone and Assessment

• Review of Core Topics and Key Learnings
• Final Group Discussion and Q&A
• Post-Test Evaluation
• Certificate Presentation

Course Completion Certificate

Upon successfully completing the Office Management and Administration Course at Time Training Center, you will receive an official Course Completion Certificate. This certificate recognizes your achievement in developing effective administrative skills, organizational management capabilities, and the ability to streamline office operations for improved efficiency.